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By Veronica Beltran

Moving forward

Curbside hold pick-up starting up: PGPL takes phased approach to service resumption

May 14, 2020 | 9:42 AM

PRINCE GEORGE–The wait is over for the bookworms in our community, they will once again be able to pick out their favourite read from the Prince George Public Library (PGPL).

Starting May 25th the PGPL will begin its phased approach to resuming library services, with curbside holds pickup. The service will be offered at both branches and will allow readers to place holds through the online catalogue or by calling the library.

In order to minimize the number of people gathering at pick-up locations, patrons will be assigned a pick-up time-slot for collecting their items.

“The safety of our staff and community members is our first priority, so we are adopting a phased approach that gradually increases our service levels and allows us to review and revise safety measures as necessary.”– Paul Burry, Library Director

The PGPL is accepting returns on Tuesday’s and Wednesday’s at the Bob Harkins branch only. And for the protection of staff, items that are returned are isolated for four days before being handled again.

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Currently there are still around 21,000 items on loan in the community.

The plan to resume library phases will be done in six phases:

• Phase 1: Patrons allowed to return borrowed materials to the library (Bob Harkins branch only, and only Tuesday’s and Wednesday’s.)
• Phase 2: (May 25) Lending of physical library materials will be resumed via curbside holds pickup at both branches
• Phase 3: Limited access to Bob Harkins Branch for holds pickup service and computer/internet sessions
• Phase 4: Reopen collection for patron browsing. Sitting areas will be unavailable
• Phase 5: In-person programs resumed
• Phase 6: Full access to library facilities, with physical distancing and other safety measures in effect

Although physical branches closed to the public on Monday, March 16th due to COVID-19, PGPL did continue offering service to customers via phone and email, lending items from digital collections and hosting virtual programs–those services will continue.