Two Northern Health teams recognized for their innovative approaches to healthcare
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NORTHERN B.C.—Health Quality B.C. has recognized two Norther Health units for their efforts in improving the quality of health care across the province. The teams were recognized for their dedication, leadership and passion that drive health care improvement.
The winner for the category ‘Strengthening Health & Wellness’ goes to the Northern Health Lab Outpatient Improvement Program.
The program looked to strengthen access for people in Northern B.C. and cut wait times by offering a blended service model of scheduled and unscheduled lab appointments. Now patients can self-schedule either online using the HealthElife portal or by phone, the ability to drop-in while avoiding long line-ups using NH Check In for queueing, and the flexibility to bring in a requisition or have it sent straight to the lab.
In addition, lab staff and providers could focus on appropriate tasks thanks to the digitization of requisitions, modern processes and tools, expansion of clerical functions and support, standardization of the lab schedule, and improved patient flow management for drop-ins.
