ICBC

ICBC set to send out Enhanced Care refunds

May 13, 2021 | 10:49 AM

NORTH VANCOUVER — ICBC is poised to start issuing millions of Enhanced Care refunds to customers.

They’ll be sent out starting next week with eligible customers set to receive a one-time, pro-rated refund.

ICBC says each customer’s refund amount will be for the difference between what they paid when they last renewed their current insurance policy and the new, lower cost of Enhanced Care, for however long their current policy extends past May 1.

​Customers who are eligible for an Enhanced Care refund will receive a personalized letter explaining the amount they are being refunded for each eligible vehicle they insure. These letters will det​ail how the refund will be returned to customers based on how they paid for their insurance:

  • Customers who paid using a credit car will receive a refund to that credit card. If your credit card has expired or ICBC is unable to validate this method of payment, you will receive a cheque.
  • Customers who paid by cash or debit will receive a cheque in the mail, or a direct deposit into their bank account if they are eligible and have signed up.
  • ICBC payment plan customers will receive their refund in the form of adjustments to their monthly payments, which will now be lower.

Customers who are eligible for an Enhanced Care refund can use ICBC’s online estimator tool to see their estimated refund.