By Dave Branco

Labour shortage

Expert: Hospitality will need to pivot amongst labour shortages

Jun 22, 2022 | 1:20 PM

PRINCE GEORGE – Many employers are struggling to find people to fill worker vacancies. Some businesses have begun to change the way they service customers. There is a potential that the future may look different for companies.

According to Elke Hierl-Steinbauer, the Bon Voyage Inn owner, the labour shortage started just before the COVID pandemic. Since then, the Bon Voyage team has worked extra hours to keep customers happy.

Hierl-Steinbauer says the worker shortage will not end anytime soon for those in the hospitality industry.

According to Charles Scott, UNBC Faculty Member, demographic trends since the 1970s have shown the shortage was coming and eventually, we will see more self-service options.

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Scott says those businesses trying to survive during a shortage may want to re-examine how they do business.