By Adam Berls/The Canadian Press

westjet

WestJet says flight cancellations post-hailstorm to continue for ‘foreseeable future’

Aug 14, 2024 | 2:11 PM

CALGARY — WestJet says it will be issuing flight cancellations “for the foreseeable future” after planes were damaged by a Calgary hailstorm last week, upending travel plans for thousands of passengers.

2 departures were cancelled out of YXS on Tuesday and Wednesday, one to Vancouver and one to Calgary. Customers are advised to check the status of their flight before leaving for the airport.

The country’s second-biggest carrier says 16 aircraft, or 10% of its fleet, remain out of commission nine days after the tempest rained down golf ball-sized ice pellets onto parts of southern Alberta, including the province’s largest airport.

After assessing the damage, the airline says sourcing specialized equipment and materials to complete repairs and inspections will take several weeks. WestJet says it has cancelled more than 600 flights since Aug. 5, with 50 trips per day on average now being called off and more than 20,000 customers affected.

The Calgary-based company says fewer flights will be scrapped as planes return to service later this month, but that it shares passengers’ frustration over the impact of the storm. The airline says it is facing “very high volumes” of calls and emails as it works to help passengers rebook or opt for refunds.

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